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It creates another doorway into all of our services and multiple areas of expertise, and that doorway exists everywhere people are online, anywhere in the world.” And for students, “it’s the convenience, for sure,” says Tom Ottaviano, business and economics librarian at Mann.We know how much precious is your business time and you don’t want to spend it on answering thousands of customers’ emails daily.We are here to answer your support emails as soon as within 45 minutes.“They like being able to stay up on the third floor and still get help from a librarian, and they like being able to get assistance from off-campus as well.”When we’re doing coop Chat – filling in for other member libraries’ off hours - people will ask questions specific to another university’s library, such as, “On what floor can I find the maps?” And we don’t work in that library, so we don’t know.